The limited monetary loss due to an outage

I have to admit to be thoroughly confused by the class action lawsuits against RIM due to the service outage earlier this month. While the disruption in the EMEA region was significant, in North America, the outage only lasted at most 6 hours, and personally my device was disconnected for maybe two. While outages do suck, I am not sure what people expect to get from RIM. With most data plans costing only $30/month, six hours of downtime would justify a refund of $0.25. At the end of the day, twenty-five cents is not worth the paperwork.