From Engadget’s review of the BlackBerry Bold 9930…

The only drag here is that we had to accept not one, but two incredibly long license agreements before enabling that feature. In fact you’ll be scrolling through pages and pages of legalese just about every time you try doing something new on your handset. That results in, needless to say, a somewhat unpleasant user experience.

Involving lawyers does not make for a good user experience. Removing a lot of the legalese, would be a very easy way to help RIM improve their end product.